Stoke Sentinel Home Delivery

Search for
local jobs

Search for
local motors

Search for
local properties

Frequently Asked Questions

We have put together this FAQ section to help users find answers to the most popular questions our helpdesk team are asked.

If you don't find the information you are looking for please feel free to contact our team using the General Enquiries page.

»	Where can I get my customer ID?
	Your customer ID is printed on the top righthand corner of your invoice. Alternatively you can also locate it on your Post Office card.
»	How long does the half-price offer last for?
	The offer is 12 weeks half-price, after that time you are charged full price.
»	Do I get any benefits as a Home Delivery customer?
	Yes, you get – On-going benefits to reward your loyalty. Dedicated customer service team. Freephone number. Different payment types to suit your lifestyle, including paying on-line.
»	What are the office opening times?
	Office opening times for Monday to Friday are 9am until 7pm. Saturday is 9am until 2pm.
»	What’s the latest I can expect my paper?
	We expect that all deliveries will be completed by 6pm Monday to Friday and 2pm Saturdays.
»	If I decide to pay by direct debit how does this work?
	Upon receipt of your signed direct debit instruction we will write to you and confirm the amount of your monthly payment and the date that payments will be taken out of your bank account.
»	How often are payments taken out of my account?
	Direct debit payments are taken each month.
»	What happens if I have a miss-delivery or if my papers are suspended whilst I am on holiday?
	You will not be charged for any papers which are not delivered whilst on holiday and a credit will be processed against your account in respect of any miss-delivery.
»	Do my payments change each month?
	Your monthly direct debit payments are fixed. On your 12th payment we will make an adjustment to accommodate the balance on your account, i.e. if you are in credit then a refund will be made, otherwise your 12th payment will reflect the balance on your account.
»	What are the benefits of paying by direct debit?
	Payments by direct debit are more convenient, give peace of mind and are protected by the direct debit guarantee scheme.
»	What happens if I cancel my delivery?
	If you cancel your delivery then your final direct debit payment will accommodate the balance on your newsbill account and no further payments will be taken.